How to Enable Verbose Logging

This article explains how to enable and collect verbose-level logs from your Wyn server. Capturing these logs is a common troubleshooting practice that provides both you and support teams with more detailed information about what is happening within the Wyn instance, helping to identify and resolve issues that may occur during use.
There are different ways of enabling the verbose logging.

Using the Admin Portal:

First, navigate to the System Management section within the admin portal. To access this area, your user account must have administrator-level permissions.

Within System Management, you will find the Node Management section, which contains both the Nodes and Global Settings options.

Open Global Settings and change the Log Level to Verbose.

After making the changes, save the configuration. This will trigger a brief restart of the services so the new log level can take effect.

Once the services are back online, recreate the issue you are attempting to capture.

After reproducing the issue, navigate to the System Diagnostics page. At the bottom of the page, select a time range that includes when the error occurred.

Note: Once you have captured the necessary logs, it is recommended to revert the log level to its previous setting. Verbose logging generates significantly more data and may increase storage usage over time.

Editing the wyn.conf file.

You can also make this change directly through the wyn.conf file by setting the log level as shown below.
Refer to the associated knowledge base article for additional guidance on working with the configuration file.

After updating the configuration, restart the Wyn services for the changes to take effect.

Note: Exercise caution when editing the wyn.conf file. Direct configuration changes should be made carefully to avoid unintended modifications, and it is strongly recommended to create a backup of the file before applying any changes.

Once the services are back online, reproduce the behavior you want to capture. The generated logs can then be found in the logs directory within the Wyn installation folder.

After collecting the required logs, remember to revert the log level to its previous setting and restart the services again to prevent excessive storage usage from verbose logging.

If you have deployed to Kubernetes by using a Helm Chart you can set the log level by using your values.yaml file.